Specific incidents
Forms that stop sending, visible errors, functions that fail, problems after an update or behaviour that used to work correctly.
Technical Website Support
Technical website support to resolve one-off incidents and problems
We step in when an existing website shows an error, a function stops responding or you need a specific technical adjustment. One-off support is designed to solve a specific need; monthly maintenance is a different service.
- Resolution of incidents on websites that are already live.
- One-off interventions without automatically turning them into a monthly plan.
- Initial review to determine whether the problem can be solved on the current website.
What we mean by technical website support
It is corrective or one-off work on an existing website. First we identify what is happening, then assess the scope, and only then work on the problem that genuinely needs solving.
One-off technical adjustments
Small changes to blocks, behaviour, links, forms or functionality when they do not require a redesign or a new development phase.
Diagnosis before making changes
The same incident can come from code, a plugin, hosting, configuration, an API or permissions. We review the cause before applying unnecessary changes.
When website support is usually needed
The service fits when there is an identifiable problem and you need someone to review and resolve it without necessarily taking out recurring maintenance.
- A form stops sending or recording enquiries.
- A page displays an error or has lost part of its functionality.
- A plugin, theme or update has caused an incompatibility.
- An integration with an external service stops responding.
- A display problem appears on mobile, tablet or desktop.
- An important link, button, menu or journey does not work as it should.
- You need a small technical adjustment on an existing website.
- You want to know whether an incident can be corrected without rebuilding the whole website.
What we can review in a one-off intervention
- Visible errors and functional failures.
- Forms, buttons, links and navigation.
- Problems after updates.
- Plugins, themes and compatibility in WordPress.
- HTML, CSS, JavaScript and PHP in compatible developments.
- Integrations and connections when technical access is available.
- Performance problems associated with a specific incident.
- Hosting or PHP configuration when related to the failure.
- WooCommerce errors or other specific functions when the scope is manageable.
- Small technical adjustments that do not amount to a redesign or new development.
How we resolve a website incident
We do not assume the first symptom is the cause. A website can show the same error for very different reasons, so the intervention starts by understanding the context.
1. Explain what is happening
We need to know what is failing, since when, what should happen and whether anything changed immediately before the problem appeared.
2. Review access and technical condition
We check the platform, hosting, plugins, code, integrations and other related elements to identify the likely source of the incident.
3. Assess the scope before intervening
If it is a one-off correction, it is handled as support. If we discover a structural problem, a badly deteriorated website or a larger development need, we explain it before expanding the work.
4. Correct and verify
We apply the solution with the lowest reasonable risk, verify the affected journey and confirm that the specific incident has been resolved.
5. Explain whether ongoing attention is needed
If the failure reveals a lack of updates, backups or periodic review, we may recommend maintenance, but one-off support does not require you to take it out.
Websites where one-off support can be particularly useful
It depends less on the sector than on how much the incident affects day-to-day work. Even a simple website may need support if a form, booking or contact route stops working.
Corporate and service websites
When forms, calls to action, landing pages or commercial pages are part of lead generation.
WordPress and WooCommerce
Plugins, themes, updates and compatibility can cause incidents that need a one-off review.
Custom developments
Websites built with HTML, CSS, PHP, JavaScript or Laravel may require diagnosis and corrections to specific functions.
Websites developed by third parties
We can also review them as long as there is sufficient access and the technology is within an environment where we can work safely.
Request your free diagnosis
Tell us your situation and we will help you identify the next practical step.
Frequently asked questions about technical website support
What is the difference between technical website support and website maintenance?
One-off support is used when there is a specific incident, error or adjustment. Maintenance is a recurring, preventive service that includes scheduled reviews, updates, backups and other tasks defined in the plan. If you only need to solve one specific problem, you do not need to take out monthly maintenance.
Can you review a website you did not develop?
Yes, in many cases. First we need to review the technology, condition of the website and available access. If we find a badly deteriorated foundation, major incompatibilities or an environment where we cannot work safely, we explain that before making changes.
Does support include content or design changes?
It can include small adjustments related to the incident or a specific need. A redesign, new pages, broad content changes or new functionality would be assessed as different work.
Can you resolve a problem after a WordPress update?
Yes, when the cause and scope allow a safe intervention. We review which update, plugin, theme or configuration is related to the failure and assess whether it should be corrected, replaced or restored.
Do you offer 24-hour technical support?
We do not offer a 24/7 service. Incidents are handled according to availability and priority during reasonable business hours. If a website needs monitoring and technical continuity, it is worth considering a maintenance service appropriate to that risk.
How much does a website support intervention cost?
It depends on the incident, the time needed to diagnose it, the technology and the scope of the correction. Before expanding an intervention or turning it into a larger piece of work, the problem and the work required are explained.
Does one-off support prevent the problem from happening again?
Not always. An incident can be resolved while an underlying cause remains, such as lack of maintenance, outdated software, hosting, plugins or project decisions. If we identify a risk of recurrence, we explain it so you can decide whether preventive work makes sense.