1. Assess what could be recovered
We reviewed the project status and available resources to choose the fastest recovery path without unnecessarily rebuilding an existing website.
Case study
Case study: recovering and migrating Climavant's website after it went offline
Climavant needed to recover its website after the infrastructure used by its former provider was no longer available. The original website had been developed by José Luis while he was working at another agency; it was not originally a Tu Punto Digital project. After José Luis had left, that agency later closed and the site eventually went offline. Climavant's owner contacted him directly to recover the project and move it to hosting under the client's own control. The recovery and migration described in this case were carried out directly by Tu Punto Digital.
The challenge: recover an offline website and return infrastructure control to the client
The priority was to restore Climavant's digital presence without rebuilding a website that already existed. The available project resources had to be recovered, a new client-owned hosting environment prepared, the site migrated, the domain reconfigured and the website checked while the new DNS records propagated.
- The website had gone offline after the previous provider's infrastructure was no longer available.
- The existing project needed to be recovered before considering any redesign.
- The new hosting had to remain under the client's control.
- The domain and DNS records had to point to the new environment.
- Restoring service had to take priority over non-urgent improvements.
- The migrated website had to be checked while external DNS propagation was monitored.
The solution: recover, migrate and restore service before considering improvements
The work was handled as an operational recovery. We first reviewed what could be recovered and prepared the new hosting environment. The website was then migrated, adjusted to run correctly on the new hosting and the domain configuration was updated. Roughly three hours after work began, the site was already functioning in the new environment; around eight hours after the DNS change, the new records were visible in external checks.
- Review of the incident and recovery of the available project resources.
- Preparation of new hosting under the client's control.
- Migration of the website to the new environment.
- Technical adjustments required for the site to run on the new hosting.
- Domain and DNS configuration.
- Functional checks after migration.
- External DNS checks until the new records became visible.
How the incident was resolved
2. Prepare client-owned hosting
The new environment was configured so Climavant would no longer depend on the previous provider's infrastructure.
3. Migrate and adapt the website
The project was moved to the new hosting and adjusted as needed so it could run correctly there.
4. Check the website before relying on DNS propagation
The website was tested on the new environment first, confirming the technical recovery before waiting for public DNS changes.
5. Update the domain and DNS
The required records were changed so the domain could begin resolving to the new hosting.
6. Verify propagation and service
External checks continued until the new DNS was visible and the website could be reached through the domain.
Recovery outcome
Website operational in about 3 hours
The project was already running correctly on the new hosting approximately three hours after the intervention began.
DNS propagation visible in about 8 hours
External checks began showing the new DNS records approximately eight hours after the change.
Hosting under the client's control
The website moved to infrastructure owned and controlled by the client, reducing dependence on the previous provider.
Continuity without an unnecessary rebuild
The priority was to recover and restore the existing website before proposing changes that were not needed to solve the immediate problem.
Do you want to apply this approach to your business?
We can review your situation and propose a commercial, technical and results-oriented solution without disrupting your current operations.